Why has my payment been declined?

We are really sorry that this has happened. Your payment may have been declined for the following reasons:

We need to verify your credit/debit card

We may ask you to re-enter your credit or debit card number if we have been unable to verify your payment. For some larger orders we may need you to verify some information before we can process your order.

We need to verify your address

We may ask you to re-enter your address details if we have been unable to verify your credit or debit account. In some cases we may ask you to provide printed confirmation of your address by supplying a copy of a bank statement by fax or email.

We do not accept your payment card

We accept payment by Mastercard, Visa, Delta, Switch, Maestro, Solo, Electron Cards & American Express. We are sorry but we are unable to accept Diners Club, or Store Cards.

We have been unable to take payment from your bank

If your bank has declined our request for payment then you'll need to contact them directly.

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